On-Time. Every Time.

Our commitment to customers is simple: deliver quality products when and where you need them. Turn times vary by product, but most orders are completed within approximately 14 business days, and many products can be produced and delivered much faster.

Whenever possible, we source products from locally based manufacturers. This approach helps reduce production time, minimize shipping costs, and support reliable delivery schedules.

Clear Communication and Reliable Options

We believe in transparency throughout the ordering process. If we determine during production planning that a product cannot be delivered within the requested time frame, we immediately notify the customer and present available options.

These options may include:

An alternative delivery date

Utilizing a different manufacturer

Rush production (with associated fees clearly communicated in advance)

Product substitution

Order cancellation

Our goal is to ensure customers always have the information they need to make confident decisions.

We take pride in our track record of helping customers select the right product for the right price—and delivering it at the right time. This reliability comes from taking extra steps to confirm product availability and production timelines, especially when deadlines are tight.

Return and Replacement Commitment

Our goal is to exceed customer expectations in every interaction, including how we handle product concerns.

We carefully select manufacturers based on their consistent quality, service, and responsiveness. Most manufacturers provide warranties appropriate to their products, and we regularly evaluate supplier performance to ensure they meet our standards. Suppliers who do not consistently deliver quality and reliability are removed from our network.

We also believe the best customer experience begins with clear expectations. By helping customers understand product specifications and limitations before production begins, we reduce the likelihood of dissatisfaction.

If an Issue Occurs

If a product is damaged or does not meet expected quality standards, a simple phone call or email begins the resolution process.

Phone: 503-270-7857

Email: [email protected]

We will provide instructions for returning the product at our expense.

Because many manufacturers have time-sensitive claim requirements, we encourage customers to inspect their orders upon delivery and notify us promptly if an issue is identified. That said, we understand that some defects may not be immediately visible, and we work with customers to resolve those situations as fairly and efficiently as possible.

Resolution options may include:

Product replacement

Account credit

Full refund

Stewart Marketing Group will do everything in our power to ensure a satisfactory resolution.

Our guiding principle is simple:

“In all things, do the right thing.”